Happy New Year!

Job Search for the Displaced Manufacturing Employee

Last week I presented 24 hours of job search training to a number of displaced manufacturing employees. Their company plant was closing after 57 years in the same location in the community. While we were tucked in a tiny conference room, outside in the plant, teams of people in hard hats were pulling out the equipment meant to go back to the home office and destroying other, obsolete pieces. The smoke was in the air and our eyes were tearing as we plowed through the material. It was an odd scenario for me and judging by the heavy hearts in the room, it was painful for the group.

After ending that training on Thursday, I rushed back into the holiday mode; I still had shopping to do and baking to finish. Christmas came and went and through it all those 39 men and one woman remained with me. I thought about the uncertainty that they must have carried throughout the holiday.

Manufacturing is one of those industries that have become obsolete. A statistic from the Occupational Outlook handbook said that between now and 2018, manufacturing positions will decline 13%. It also said that as workers adapt to team-oriented production methods, those who can operate multiple machines will have the best opportunities for advancement and for gaining jobs with more long-term potential. In other words - the odds aren’t very good unless you sharpen your skill set. Gone are the days when someone with a limited education or a specialized skill can make a decent living running a machine or making a part.

Of the 40 people, I sensed that only a handful was seriously considering other career options. Maybe it was denial or anger or maybe it hadn’t hit them on the side of the head yet. It will though. I urged them to do the following:

1. Set up a game plan with goals and dates.
2. Assess their career values, motives, skills and transferable job skills.
3. Take advantage of the free career assessments offered.
4. Find and use grants or low cost training/retaining.
5. Network with one another and with other networking groups (such as the Professional Service Group via the Unemployment Office).

To quote Henry Ford, "It has been my observation that most people get ahead during the time that others waste." There is no time to waste; at least not in manufacturing.

Thank You for Following The Flap

Job Search and Stress

Next week I will be giving job search training to forty manufacturing employees in central NJ who are losing their jobs in early January. Most of these employees are over the age of forty and have spent their careers with this company. Not only are they starting the New Year by joining the unemployment line but on top of that they are going to be attending training in the days before the holidays. I am getting prepared for the inevitable anger and grief that are going to greet me on Monday morning but since I have been in their shoes, I am hoping to help them get through this very difficult time.

In her book, On Death and Dying, Elizabeth Kubler-Ross shares the five stages of grief and loss. While these stages were designed to explain the process that one goes through when facing death and dying, the same stages can be used for a number of other areas including divorce, financial problems and the loss of a job. The five stages are:

Denial – The refusal to accept facts, information or the reality of the situation.
Anger – Lashing out at ourselves, others, the illness, the person or the company that caused the loss.
Bargaining- Trying to negotiate with God or others. “I’ll do this…if you fix this.”
Depression- The feelings of sadness, regret, fear or uncertainty that come with the realization of the event.
Acceptance – Objectivity and acknowledgement of the reality of the event.

I came across an article by Melinda Smith, M.A. and Robert Segal, M.A. while preparing for this portion of the training. It states that when people lose their jobs, they go through these common feelings of loss:

Personal Identity
Self Esteem/Self Confidence
Daily Routine
Purposeful Activity
Loss of work based friends/network
Loss of security

For more information on handling these stages and some suggestions for moving forward, please refer to the article. It may be helpful if you or someone you know is going through the loss of a job.

Resume Preparation Worksheet

There is a heated argument going on over at LinkedIn about the different styles, uses and formats of resumes. I didn't get involved in that discussion other to express that many times the job seeker is bombarded with too many opinions about the "Right Way To Write a Resume" that it is no wonder why they are so confused and frustrated.

One of the tools that I use in training to prepare for constructing a resume is the Career Assessment Skills plan. This worksheet is divided into five columns and once completed will help create the proper wording for the resume. Please note that this is only one of the tools we use in training or coaching; there are others that further define skills, competencies, strengths and development needs. You can use this worksheet if you are looking for a job within your current field or for a new career interest. The worksheet asks you to define five areas:

Required Job Skills: This section asks you to list all of the skills associated with a particular job. For example, if you are applying for a position as an Administrative Assistant you would list the skills needed for this position. Some of those skills are scheduling, excellent written and oral communication skills, ability to work with a variety of document software packages, prepare reports and routine correspondence, etc. You can find them by reviewing the skills that you currently use in your position or research the skills in the Occupational Handbook from the Bureau of Labor and Statistics, or in a reputable job board such as Indeed. You can also Google in the name of the job followed by the words, “job description”.

Tasks Performed: Here you will further define the skills that you listed in the previous column. Using the previous example for Administrative Assistant you would list areas such as the types of scheduling, reports, presentations, correspondence you prepared and performed. An example for scheduling is to list the type of scheduling software program you used as well as the number and positions of the staff you supported. You’d also list the types of reports or correspondence you prepared. This is the data gathering section of the worksheet.

Noteworthy Accomplishments: This is where you look at your specific accomplishments within the above areas and include measurements such as how much, how many, your audience, the results of your performance, number and the level of people you reported to, etc. This detailed information is the key to creating a specific resume.

Training Needed: Looking at the information that you have captured, this is where you would note any training or education that you might need to enhance your performance in this or another position.

Goals/Dates: Finally, it is important to state your performance goals. In this column you should list the steps and dates needed to schedule any training or create and submit your resume.

The information on this worksheet will give you a very good idea of the skills and competencies needed for any particular position and very importantly, your expertise and accomplishments in these areas.

Networking and the Holidays

Just because the holidays are quickly approaching doesn’t mean that it is a time to slack off on your job search; especially networking. The holidays bring in plenty of opportunities to meet with new and old friends and to let them know that you are actively searching for work. The key is to build relationships, keep your eyes open for opportunities but not let it consume you.

A couple of years ago (when Blackbird Learning Associates was new) my neighbors threw a Holiday Cookie Exchange. It was there that I tried out my new elevator speech. My neighbors didn't know that I had left my former company and were surprised to learn that I had ventured out on my own. At the end of the party I had three contacts to call at the start of the New Year. Networking really does work.

Here are a couple of hints:
1. Be Prepared with a short, casual elevator speech. Think of what you’ll say if people ask about you about yourself. Here is an example.
You: “Hi Joan, how have you been?”
Joan: “Great but so busy lately, how about you? How are things?”
You: “Me too, trying to get everything done with the few weeks that we have left to the year. I’m also in the middle of a job search. My company outsourced my department a few weeks ago and on top of the holiday rush, I’m also trying to find a new job.”
Joan: “It’s ridiculous – this is going on everywhere. What are you doing?”
You: “As you know, I’m technical writer and love it. I want to stay in the field and have started serious job hunting. If you happen to know anyone in your company or from your contacts, I would appreciate the help.”
Joan: “Let me think about who I might know. Let’s talk more after the holidays.”
You: “That would be great, thanks Joan. By the way, how is the college search going for Erin?”

2. Listen and be open to the person that you’re talking with. In other words, don’t make it all about you.

3. Be gracious with everyone.

4. Have fun, give yourself a break and enjoy yourself. Don’t be caught off guard but don’t feel as if you have to push yourself constantly.

Talking, listening, laughing and sharing are all parts of networking; all a part of life. It's important to be prepared for any holiday event but enjoy your friends and family first.

On Being Outsourced

Yesterday I met with a new client. Her department of 31 years has been outsourced to another country. There is a possibility that the company will transfer her to a different domestic location but since that’s all up in the air, she decided to proactively take control of her future. The company offered outplacement assistance in resume preparation and severance package discussions. When I took a look at her resume I was disappointed because it read like job description. She told me that each outsourced employee was given a 30 minute meeting with a resume writer and since all the team members perform a similar job, they all have the same resume. Well, for employees who have worked for the same company since they graduated from high school or college and have never had another reason to look for another job, I guess that this new resume is better than nothing at all.

My client found me from a Job Search for the Older Job Seeker training class that I gave last spring. When she initially contacted me for help she asked for everything; resume and cover letter help, interviewing assistance and coaching, creating a LinkedIn account and networking. She also asked for help with basic computer skills such as using a thumb drive, formatting a resume using plain test, and applying for a job online.

Should you ever find yourself looking at the possibility of being outsourced (even if there is no reason in the world for you to be outsourced); you’ll need to do a couple of things to prepare.
1. Visit your local library and schedule some computer software classes. Ask the librarian for help. You’ll need Word but also the basics of job search engines or Google.
2. Set up a LinkedIn Profile, start gathering contacts and join groups. Not sure of what your LinkedIn profile should look like? Type your position in the search area and click “People” and take a look at other similar profiles. These may give you some ideas. Another idea is to Google your title followed by the words job description.
3. Write out your accomplishments. It helps to gather up any of your old performance appraisals, emails where you were acknowledged for doing something above and beyond the call, etc.
4. Google your name and see what’s out there. Clean up your Facebook, Twitter or other sites and clean up your comments and pictures.
5. Start a list of possible networking contacts and send them a note or email. Let them know what’s going on and ask if they might know of any positions, other contacts or if they would consider writing you a reference for LinkedIn and/or allow you to use them as a general reference.

Taking these steps and being proactive by readying yourself for this next phase in your career can somewhat ease the stress of the unknown. Also, take advantage of the services your company may offer you. It might not be great (as in the cookie cutter resumes of my client’s team) but it is better than nothing.

Happy Thanksgiving

Thanksgiving has always been a time to stop, think and count my blessings. I would like to take this opportunity to thank you this Thanksgiving; thank you for your support, your kind words, and your insightful comments.

My family is always in my heart, my friends as well. Since starting Blackbird Learning Associates I have met (some in person and some virtually) a wonderful, supportive group of amazing people. I count them in this circle.

My last words in Job Search for Moms are, “Own your change. Look back with gratitude but look ahead with confidence.” May you always look to the future with confidence and gratitude. Thank you for being here and Happy Thanksgiving.

Companies Offering Benefits to Part Time Employees

According to the Bureau of Labor Statistics, part-time employment means qualifying to work 1-34 hours per week. Many of our unemployed are turning to part time work for several reasons including hopes for full time employment, a steady salary and benefits. Since the holidays are approaching, some of these companies may be hiring.

According to the Bureau of Labor Statistics, the number of involuntary part-time workers, or those who are working part time for economic reasons rose to 9.3 million in September 2011, up from 8.8 million in August.*

The following companies may offer benefits to part time staff. I say "may" because a few of the articles I reviewed are dated 2010. If you are interested in learning more, please visit their websites and double check.

Barnes & Noble, Cost Plus World Market, FedEx Office, Lands' End, JP Morgan Chase & Co., Lowe's, Nike, JCPenney, Nordstrom, REI, Starbucks, Target, Trader Joe's, UPS, Walgreens, Wegmans, Whole Foods, IKEA, Home Depot, Marriot, U-Haul, McDonalds, Lands End, Capital One Finance, Best Buy, Boscov’s, Macy's, AAA, The Container Store, Staples, Aeroteck.

If you know of any others, please add to the list.

*Career Builder Debra Auerbach.

Five Steps to a Stronger Resume

Everywhere you look these days there is someone giving advice on writing a resume. It can get confusing and overwhelming at times. Perhaps I can help with some of the more common questions such as, “How many pages should my resume be? How many versions of my resume should I have? How do I make my resume stand out? Now that there is no Resume Objective, what should I use instead? How do I figure out how to display my accomplishments?” Here are a couple of suggestions.

1. Resume Length: Your resumes should be no more than two pages. If you have the type of job where you have published research or written white pages or supporting material, those items can be placed on an addendum.

2. Number of Resumes: You should have a resume for every position for which you apply. You’ll need to create a template resume and then use various versions of it for your job search. One suggestion that I like (although timely to create) is to create a word document of all of your previous position responsibilities with measurable accomplishments to support each statement. Also include examples of your strengths, again with supportive accomplishments. Once you create this word document, it isn’t difficult to copy and paste portions of it to match various positions.

3. Resume Polish: The best way to make your resume stand out is to include measurable accomplishments that will show the employer what you did in the past and the impact these had on your former company. The wording should be carefully aligned to the skills listed in the employer’s job posting. Make sure that you include the required skills (key words) and your accomplishments as they relate to these.

4. Good-bye Objective, Hello Summary Statement: A resume now includes a Summary or Qualifications Statement that succinctly describes your outstanding experience and qualifications. It is an attention grabber; something that makes the hiring manager want to read more.

5. Displaying Your Qualifications: The best way to display your qualifications is to first identify them and then display them boldly. The best way to do this is to chart out your past positions by listing your tasks, responsibilities, accomplishments, certifications and trainings. Make sure that you include any volunteer activities to this list because many of your accomplishments as a volunteer are transferable.

The common theme here is to include specific, measurable accomplishments. If not, most likely your resume will be overlooked.

A Letter to our Leaders

Dear President Obama and Speaker Boehner,

Something I learned when my children were teenagers was compromise. I learned not to be bothered with the small things and to concentrate on the larger, more life changing events. I would not nor could not tolerate lying, cheating and dishonesty. Instead I tried to listen, ask questions and negotiate. As an employee in corporate America I stuck to these same principles. Most of the time it worked, too.

Why can’t these same simple values apply within our government? Why have months and now, years passed without civil negotiation and compromise? Have you looked on LinkedIn lately? Have you seen the groups full of hopeless job seekers? Have you read the stories of heartache and disillusion? Our people are desperate. They are turned down for positions because they are seen as too old or too overqualified. They have tried every tactic imaginable to get into a job that may be several steps lower than what they had in the past just to get a paycheck. Our people need help. As a job search trainer I have had over 60 people crowd into a small conference room just to learn one new employment tactic. People from affluent areas, people from cities, and people from the suburbs are all suffering.

Name calling, bullying and childish behavior from our elected officials doesn’t help and only adds to the frustration. Come on, we teach our kids how to behave through civil discourse; it’s time for some real conversation in Washington.

Thank you America

To all our Veterans, thank you for your service. Thank you for protecting our freedom, thank you for your bravery, thank you for your sacrifice.

Career Assessment Tools

Last week I gave a job search program on Career Assessment and have another one planned for this week. Today, a woman asked me for advice on helping her 21 year old daughter find a career direction.

Since you probably can't make it to my class this week, I thought that I would give you some career assessment tools from my website. They are a combination of instruments that will allow you to focus on your values, interests, personality and skills. Several are from the U.S. government, one is from the Oprah Winfrey electronic magazine and one is from Rutgers University (Placement Office). All are free and you can take them as often as you’d like.

Good luck! If you have any questions, please let me know. I’d be happy to help.

NJ Women's Expo

The other day while on Facebook, I noticed that a friend "liked" a group called the NJ Women's Expo. I took a look at it and "liked" it too. The NJ women's Expo is a event that is planned for the weekend of November 5 & 6, 2011. It will showcase the area's very best products, services, seminars and attractions created especially for women.

I then contacted the NJ women's Expo site and asked for information for the 2012 show. I figured that while it is too late to get involved this year, perhaps I could think about speaking at the event next year. Yesterday I got a call from the group asking ihttp://www.blogger.com/img/blank.giff I would showcase my book for at least one day of the show. The best part? It's free.

The moral of the story is to take a chance. Don't be afraid to contact someone (or a hiring manager) because you don't think that you are qualified. You never know what might happen.

If you are in the NJ area on November 6, 2011 between 10:00 am and 5:00 pm, please visit the expo. I'll be in the Book Nook talking about my book, Job Search for Moms. Please drop by and say "Hi". It looks like a a fun event.

Watch What You Say in Social Media

My friend John Fox, The Golden Rule Guy posted an interesting link today that reiterated the point that a whopping 91% of employers are using social media to screen perspective employees. He also stressed that what you post is out there for all to see. Please check out his blog – it is very thought provoking.

John’s post got me thinking not only of the employment process but also of the thousands of high school kids who are right now applying to colleges. Our family went through the college application process last year around this time of year. We had to remind our son that he had to be careful of his Facebook posts and pictures. It’s very easy for a college to look up someone. Even if the security setting protects the “Wall”, the pictures may be open for all to see. Is a college going to think highly of someone with a beer in their hand or openly displaying ummm, affection for someone? And while we’re on the subject, remind your kids that if they leave their Facebook or Twitter pages open and walk away, one of their friends may think it’s funny to write something really gross or inappropriate on the page. I’m probably preaching to the choir here but this is something you may want to stress to your children.

Of course the same rules apply to the internships and the job search. It’s best to look at your profile and ask yourself if based on what you see, you would hire yourself. If anything there makes you question yourself; take it down. While you are at it, take a look at your friend’s posts. If there is anything inappropriate and it shows on your wall, hide it (go to the post and towards the upper right of it, you’ll see a small downward facing arrow. Click it and then click Hide Story).

With social media our words and actions are out there for anyone to see. It’s hard enough to find a job or get accepted to a choice college as it is. Why mess around with it because of something you or someone else posted to a social media outlet?

The Job Search and Dress?

Who ever thought that we’d have to talk about clothing choices in my job search blog? Unfortunately, inappropriate interviewing clothing has become a common theme. I know that in the corporate world the limits of the dress code were often tested and even last week at a corporate training session, this very subject was a topic of discussion.

A friend of mine interviewed with a major retail store recently. My friend has excellent taste in clothing and has a knack for dressing beautifully for whatever activity she is attending (she doesn’t spend and arm and a leg either). The retailer was holding an open house for perspective employees and hundreds of people attended. What surprised my friend was the number of people who arrived for the interview wearing shorts, tee shirts, flip flops, or looking as if they just rolled out of bed. What didn’t surprise her was that after several rounds of interviews, it was the professionally dressed crowd who were led into another room to sign the hiring paperwork.

What’s going on? Should people be taught the basics of dressing for a job interview? When my friend and I talked about it, I wondered if some of these people showed up for the open interview dressed like that because they didn’t care if they got the job. Perhaps they showed up so that they could report back to the unemployment office that they applied for position but didn’t get an offer. Who knows?

Another friend told me that she was looking at on-line job postings and noticed that several of them mentioned that “neat, professional dress” was written into the posting. Hummmm, not as uncommon as I had originally thought.

What do you think is going on?

Teens and the Job Application Process

My 18 year old son is applying for a job at a restaurant near his college and has a tentative appointment to meet with the hiring manager this Sunday. While he has experience as a server from a few years ago, he has spent the past two summers as a lifeguard. On the surface, lifeguarding may not count towards wait staff experience but it does carry a number of valuable transferable skills such as leadership, communication, responsibility and tenacity.

As he goes off to apply to the restaurant this week-end, I wanted to remind him of a couple of job search tips. Here they are in no particular order.

1. See if the company has an on-line presence and read up on the company. If the company has a position description or a “Working with Us” tab, read the details.
2. Dress appropriately. I told him to wear his khakis, a good shirt and shoes (no flip flops).
3. Bring the names of his previous supervisors and the dates of employment.
4. Bring the names and phone numbers of at least two references.
5. Bring his school schedule.
6. Drive himself over. If someone begs to come along, have them wait in the car.
7. Ask for the manager by name. “My name is ___. I’d like to speak with (name of hiring manager) please.”
8. Bring a pen.
9. Bring a calendar or use your phone’s scheduling feature.
10. Speak clearly and politely yet show your personality. Be prepared to answer questions about your past jobs.

If your child is ready to take on a part time position, please share these tips with them. There are a number of online sites that provide job descriptions of the various types of jobs that teens (or really anyone) may want to pursue. A good one is My Job Apps.

Clean Up Your Facebook Kids

Our son went off to college a few weeks ago. He’s a freshman and while his school isn’t too far away, he’s living on campus and loving his new life. The other day, much to my surprise, he ‘friended” me on Facebook. While I wasn’t sure that I wanted to know about his comings and goings, I was, well, honored and felt it was a huge step in his maturity. I looked at his posts and his pictures and luckily, all was above board and there wasn’t too much to worry about. I did worry about his friends though. I was surprised that I was able to look at the pictures and status of many of his friends; those still in high school as well as those in college. As a job search coach, that really bothered me (the Mom in me was really annoyed).

Most of the pictures are of underage drinking. First of all, that’s illegal. It’s wrong and as parents we need to monitor our kids and not close our eyes to what is going on right under our noses. There are plenty of resources out there for help in this area. I personally feel strongly about this subject and don’t have much empathy for parents who throw up their hands and say that there is nothing that they can do about it.

Since this is a job search blog though, I asked myself if the high school kids realize that the admissions counselor at the college they want to attend can look at those pictures. If I can easily look up a name, couldn’t a college or a potential employer? Also, how do the college kids who want to get an internship, summer job or a “real” job expect to get any employment offers if they are only depicted as partying?

First of all stop with all the partying (especially if you’re in high school). Next, correct your security options on your social media accounts. Most people age 25+ are aware of this and have corrected their settings. The younger crowd, who is supposedly much more technically savvy, are posting their pages and pictures out there for the whole world to see. Perhaps it doesn’t mean anything to them now but it should.

Facebook and Change- Part 2

As someone who has casually and non-scientifically studied human behavior for many years as a learning and development specialist, I know that most people don’t like unexplained change. I have a theory about all of the complaints surrounding the new Facebook updates.

Huge social networking groups like Facebook, Google and Twitter were founded by members of Gen X (born in the early 1960s to late 1970s) and Gen Y (born late 1970s to early 2000s). Facebook founder, Mark Elliot Zuckerberg was born in 1984. Jack Dorsey, the founder of Twitter was born in 1976 and the creators of Google, Larry Page, Sergey Brin were born in the early 70’s. These generations, especially Gen Y were brought up on technology. Since they were born into a world of computers, cell phones, computer games they are much more technically savvy than any other generation.

The demographics concerning Facebook show that over the past two years there has been an increasing amount of new members who are in the 35 – 50+ age range. One of the fastest growing demographics in 2009 showed that women aged 55+ grew over 175.3%! (The Baby Boomer generation). Since many Boomers are generally less technically astute than the demographic of the Facebook management and staff, it might explain the complaints and uproar over the new layout. Perhaps for future roll-outs, the company reviews its own statistics and considers other methods of communication and introduction. Maybe Basic Marketing 101 is a good place to start.

To link this sentiment to the job search, everyone, including Baby Boomers need to be aware of and keep up with the changes and advances made in business and technology. This will help cancel the stereotype that Boomers aren’t flexible.

Facebook and Handling Change

I had to laugh this morning when I saw the new changes to Facebook. It seems as if they are changing things on a regular basis lately. I complained on my status box as well because it’s annoying trying to figure out how to do certain things all over again. It made me think about how we handle change and how people handle things differently; just like my Kittie and the Cone post from the other day. Let’s take a quick look at the Seven Dynamics of Change, from Ken Blanchard again, only this time inserting Facebook as the change agent rather than the fancy cat neck wear. When first introduced to a change people are:
1. Awkward and ill at ease
a. How the he** am I supposed to figure out this?
b. Am I the only one who is feeling frustrated over this new layout?
2. Think first of what they must give up
a. Now everyone will see my updates.
b. There goes my privacy.
c. I’ll miss the old Facebook.
3. Feel alone although others are also going through the change too
a. 750 million people use Facebook. Am I the only one who is annoyed at this?
b. Am I the only person who can’t figure out how to get rid of these side boxes?
4. Can handle only so much
a. Enough already! Quit with the changes!
5. They are at different readiness levels for change
a. I love this!
b. I hate this!
c. Who cares?
6. Are concerned about resources
a. I don’t have time to figure this out.
b. I don’t have the energy to figure this out.
7. Will revert back to their old ways when the pressure is lessened.
a. In a heartbeat. Leave a good thing alone!

We're only human and we're all in this together!

Handling Change; Lessons From My Cat

Our cat, Kittie had surgery on her paw on Friday. She was somehow wounded while walking around the neighborhood. It’s a puncture wound that had abscessed and she is now required to wear a cone around her head to prevent her from licking the incision. I’m not sure if I should call her “our” cat. She is a stray that took a fancy to our house about 13 years ago because I am a sucker for homeless animals. Here it is all of these years later and I am still searching for her real owners. Anyway, she is in for a surprise once she is healed. The cone may be removed but she is now going to be stuck inside.

Kittie is very uncomfortable with the paw, cone and being stuck inside. It’s change and even animals are uncomfortable with change. I’ve watched her as she tries to deal with her new accessory. She paces, bumps into things, walks in circles, tries to remove it, and hits her head against any object standing in her way. She cries as if she is complaining to me. In many ways, her behavior reminds me of the way people deal with change. According to Ken Blanchard, in the Seven Dynamics of Change, when people are first alerted of a change, they go through several steps. The cat is displaying some of these but she’s not human. People go through all of these steps, especially during a job loss.

1. They are awkward and ill at ease
a. I am the only one of my friends without a job
b. What will my family think?
2. They think first of what they must give up
a. It’s time to tighten the purse strings.
b. I’ll miss my peers
c. I’ll miss the work
d. I’ll definitely miss the security
3. They feel alone although others are also going through the change too
a. 14 million people have lost work since 2008. Why do I think it is only me?
b. No one understands what I am going through
4. They can handle only so much
a. With a job loss comes economic belt tightening
b. The stressors of normal life become harder to bear.
5. They are at different readiness levels for change
a. This may have come at a time when a change in careers was wanted. For others, no.
6. They are concerned about resources
a. Finances are critical and non-essentials are placed on the back burner
7. When the pressure is lessened they will revert back to their old ways.
a. Many times, comfortable job search tactics are used. These include emailing resumes to web addresses or applying on line. On the surface, these steps may provide a sense of accomplishment but in the long run they are not as effective as networking and face to face interaction.

Losing a job is difficult and while it is common to grieve and feel many of the emotions listed above, it is also a time for reflection and reconnecting.

Interviewing Preparation

As a job search coach one of the areas where I am asked to provide guidance and suggestions is interviewing. Many times my clients want to know how to prepare for the interview and other times they want to practice interviewing.
While I can’t predict all of the questions that will be asked of an applicant, we do prepare based upon the job posting and by reviewing the client’s resume, strengths, weaknesses and accomplishments. Here is what we do:

1. Review the job posting for key words and job specific phrasing. Take a piece of paper and draw two columns. In the first column, write down the job wording and job responsibilities (write them one by one). In the second column, write out your accomplishments as they relate to these words and phrases. Look at your resume for guidance (after all, there was something in your resume that interested the hiring manager or HR representative). Refer to your prior work experience and also any outside or volunteer work.

2. Look up the company website and read the sections entitled Home, About Us and Our Employees. Review any new products and services as well as the company core values. These sections will provide additional information about your understanding of the company and you can again align your past performance with their principles.

3. Google the company and do as stated above. Also look them up on LinkedIn.

4. Practice interviewing using behavioral questions. Go back to the two-column chart you created earlier and using the wording in the left-hand side, create behavioral questions. For example, if you are applying for an Environmental Engineering position and one of the job responsibilities is “soil and groundwater sampling”, two behavioral questions might be, “Take me though the steps you use in groundwater sampling. What tests do you perform, what do you do with the results?” or “What are some of the issues that you have run into while doing groundwater testing? How did you handle these and what were the results?” Practice answering these questions out loud or with a partner.

5. Have a list of questions to ask the interviewer. You don’t need to save the questions for the end of the interview; ask them or any question whenever you need clarification or more detail. Some sample questions to ask the hiring company include, “What are the pressing needs of this position?”, “What are the goals of the department, the organization?”,”I read that you just introduced Product X, how is this position related to the roll out of that product?”

There are other ways to prepare such as answering the Strengths, Weaknesses and Tell Me About Yourself questions and we can talk about these at another time. The important thing about interviewing is to prepare. While the interviewer may not ask you everything on your list, it is better to be prepared. After all, preparation leads to a better understanding of yourself and that naturally leads to confidence and assuredness.

September 11, 2011

Ten years ago I was in Monmouth Medical Center in NJ looking out of my mother’s hospital room window at the sparkling ocean to the east and the billows of smoke to the north. There was a boat not far from the shore line and I remember wondering if the driver realized that the world we knew a mere thirty minutes ago would never,ever return.

My mother was just given her own death sentence. The day before she had surgery to remove a cancerous tumor in her colon and was told she had 6 to 18 months to live. We were devastated as we watched the events of 9-11 unfold from her small hospital room television. As the towers imploded she said, “What I am going through is nothing compared to what is going on across the river.” The television quickly turned to the Pentagon and we watched the flames and horror in Washington D.C. Then, like so many others, we heard about the battle in the air over Shanksville, PA.

The hospital was cleared of all non-critical patients to make room for the victims of the terror attack. We were told that they would be arriving by ferry and then by ambulance. We bundled up my Mom and drove her home, all the while listening for the ambulances that would never arrive.

May God bless all the courageous souls that were lost that day and may God continue to bless our great country. May the Freedom Tower rise up to display to the world the continued strength, tenacity and resilience of the American people.

The Swordfish

We took our son to college yesterday. After weeks of shopping and preparing and packing (all done by me by the way), he was ready. We had an earthquake and a hurricane the week before move in but the school was ready to take my child and embrace him, even though I wasn’t ready to let him go.

Unlike his sister, our son is more reserved and apprehensive about meeting people. It takes him a while to warm up but once he gets to know someone he is gregarious and charming. Before he left yesterday we took a walk to a river by our house. There was so much that I wanted to tell him that had already been said before yet I wanted a few precious moments alone with him. He hadn’t said anything but I knew that he was apprehensive about leaving home. He’d miss his friends, girl friend and lifestyle. He was not sure about his choice of majors either. I just wanted to hold him again like I did when he was a child and let him know that everything would be fine.

I did say that he was not alone in his apprehension. Meeting new people in college can be as daunting as meeting new people anywhere. It’s another kind of networking. Every kid moving into a dormitory most likely feels that same way and is nervous and looking for someone to connect with. As far as meeting new people, the rules will never change. Get out there, get involved, and open yourself to new ideas and cultures. I read an article about college networking and while the location is different from the world of job search, the elements are the same. http://www.wetfeet.com/blog/2011/september/networking-in-college.

Now, about that swordfish. We have a 7 foot swordfish that hung in a spare room at my parent's house. The previous owners didn't want it and left it there for my parent's "enjoyment'. Today, my husband and I drove the fish over to the dorm. As my son and his roommate walked it into the dorm, all eyes were on them cheering, laughing and smiling. It was an ice-breaker, a novelty and a conversation starter. It's their opening to meet new people and you know....network.

Welcome Guests

I never really looked at my blog statistics before. That comes from my i personal style (DiSC profile). I also think it is because I like to write about a job search subject or occasionally another subject just as it comes to me. Usually I get my ideas from training class guests or from an article that I have read.

Tonight, as I was looking at the backroom information that Blogger shares, I noticed that many of my readers are from around the world. We have visitors from ten different countries! Thank you all for reading and sharing The Flap! Here are the countries and number of visitors represented:

United States 8961
Russia 252
Netherlands 202
United Kingdom 193
Germany 174
Denmark 156
Canada 142
India 95
Latvia 69
Slovenia 54

Please let me know if you have a particular subject or question about the job search. What would you, the reader like to know? If I don’t have an immediate answer I will research it for you. Thanks for being here.

Networking and Hurricane Irene

It has been three days since Hurricane Irene hit New Jersey. While the New Jersey coastline was severely damaged in many spots, at the last minute Irene veered to the left and caused major havoc in central and northern NJ, NY, and New England. Before she started blowing and while we still had electricity, I joined a Facebook group called, Jersey Shore Hurricane News, a group created by three men who provide "up-to-the-minute news and original analysis to keep you informed during the approach of tropical systems. We're currently focusing on Hurricane Irene." The Jersey Shore Hurricane group grew to over 25,000 members and many of them have joined the conversation and contributed the kind of instant detail that can't be found on TV or on the radio.

Throughout the storm I looked to the group for information about the current weather conditions, flooded neighborhoods and lightning strikes. Then, when our power went out and I switched to my Blackberry, I learned that my downtown had flooded and evacuations had started. Today, three days later I am still reading reports about road closures and detours, lost pets, water stations, member clothing donations, evacuation center needs, locations where the power has been restored and many stories of neighbor helping neighbor. The Jersey Shore Hurricane Group also provides details concerning all of our hard hit state.

This, my friends is the true definition of networking; listening, sharing, responding and commenting. It is helping someone else by providing information that you know they need and can immediately use. It is giving without expecting to receive something in return. It is in essence, the very "human" part of human nature.

Networking According to my Mother

When I was a little girl I was painfully shy. I don’t know how it happened but I wouldn’t surprised if some “thoughtful” adult in my life introduced me as, “This is Nancy. She is shy”. When I was about six years old, my mother decided to put an end to it and she gently eased me into meeting other children. I remember a day when we first moved to Eatontown, NJ after my Dad was transferred back from Germany to head the Army Central Intelligence Office out of Newark. We rented a farmhouse situated on 24 acres of fields and barns and fruit trees. It was a fun place for a kid with a love of the outdoors and an imagination.

One day the children from the neighborhood came over to see who the two new girls were. My sister ran outside and jumped right into the conversation and action. I looked out of my window at the fun and wished that I was as bold as she. My mother, noticing my hesitance took me by the hand and led me out to meet the neighbors. Oh it was hard and I can remember hiding behind her, clutching a stuffed lamb for dear life. Gradually, with her encouragement and casual conversation I stood in front of the new kids and smiled. They didn’t care that I was “shy” or quiet; they just wanted to play in our huge yard. We remained friends for years.

Looking back I can remember some of the lessons my mother taught me about meeting other people (networking) and I am so grateful. As the years went on and I had a family of my own, she continued her introductions and friendly matchmaking with my children. Today marks the seventh year of her passing. As I thought of her and gratefully acknowledged the huge role she played in molding who I am today, I jotted down her networking tips. (She would have laughed at the word networking; she most likely would have called them common sense people skills.) They are great tips for the kid in all of us.

1. Be yourself. You are who you are and can’t ever make yourself someone else.
2. Be open to new people and new ideas. You might learn something.
3. Treat everyone the way that you want to be treated. Everyone has feelings just like you. Everyone should be respected.
4. Get out there even if you don’t feel like it. You’ll most likely enjoy yourself more than you expected.
5. Not everyone is as confident as they appear. Everyone has some sort of insecurity. Be open to people and make them feel comfortable.
6. If someone is not interested, so what? Move on and meet someone new.

I’ve carried these tips along with me through life. Her advice, recipes, voice, smile and mannerisms have made me who I am today and I am grateful.

Resume Preparation

One of the things that I have been doing more of lately is helping people write their resumes. While it is time consuming and often very frustrating I find it challenging and enormously rewarding. Sometimes I will receive a half page of the highlights from someone’s 30 year career. Other times I may get a five page report of the daily/weekly/monthly tasks that someone has meticulously prepared. I look at these resumes and everything in between as a great start. Someone made an effort to capture their working life and that’s a hard thing to do.

Here’s what I do to involve a client in creating their own specific resume template. Perhaps you can do the same thing to prepare your own resume.

1. Research the client’s past companies to learn what they actually did. Go to the company employment page, enter the job and read the job description. Clarify with the client that they performed these activities. Expand on these and make them measurable by asking questions such as:
a. Who do you work with? Internal? External? Where were they located?
b. How many clients did you have? (If applicable)
c. Within this position did you save money, time, create a process, design a procedure, etc.?
d. Looking at that position, what were your biggest accomplishments? What were you proud of? Why?
e. What did you like about this job? What didn’t you like?

2. Look up the type of position the client wants (any job board, ehow -money and the Bureau of Labor Statistics Occupational Outlook Handbook). Do the job responsibilities align with what the client has said? Is there new wording that can be incorporated into the resume (new buzz words, technology, jargon)? Expand on these by asking the client:
a. Have you done these types of activities before? What specifically were the results?
b. Could you jump into this job tomorrow? Why? Capture the specific activities that support this.
c. Why are you perfect for this job? Again, capture the specific activities that support this.

3. Go to the online pages of the companies that the client is interested in working for. Read the “About Us”, “Our Philosophy”, and “Our Employees” type of pages and read the wording. Ask the client:
a. What have you done in the past that supports this company philosophy, etc.?
b. How would you fit into this company?
c. Why would this company want you?

All in all it is a lot of questioning, note taking and thinking. The responses are then culled down to specific wording and resume format. It's a great start, the client is involved and in the long run, sees themselves as an accomplished player with skin in the game. You can do it too.

The Networking Event - A Follow Up

As I mentioned in yesterdays blog, I was about to attend a women’s networking event and like many people, I was nervous. Sure, I have an entire class based purely on networking and my book is filled with tons of networking tips. Still that old uncomfortable feeling came over me, “What if no one will talk to me?”

The event topped off at 50 people and the room was set up with standing pub tables and sit down tables and chairs. As expected there were clusters of women who knew one another and stood in small groups catching up. There were also single women and those who moved from group to group. I was prepared, though and this is what I learned.

1. We talked about our jobs.
2. We talked about our families
3. We talked about sports
4. We talked about our jobs again

We talked about our jobs. With drink in hand we introduced ourselves and our businesses. The variety of companies and positions in the room was impressive. Since we were all business owners, the playing field was level. Our introductions quickly turned to our businesses and it was remarkable to see people talk so comfortably about their passions.
Tip: Practice your elevator speech but don’t make it sound rehearsed. Think about what you love about your field of interest and let that passion shine through.

We talked about our families: Many attending the networking meeting had families and the conversation quickly turned to children, colleges, jobs and locations. I realized that like-aged women seemed to gather together. I did notice that the younger (20 something’s) stuck together and didn’t really stray outside of their own group.

We talked about sports: Many years ago there was a networking survey conducted that tested the false theory that when men get together they talk about business and sports and when women get together they talk about anything but business. We again proved that the hypothesis was wrong as we discussed teams, personal sporting likes and dislikes and local events.

We talked about business again. We exchanged cards, business ideas and scheduled future meetings. When I returned home, I connected with these women on LinkedIn.

This networking event was for me, about gathering business. For the job seeker, the same principles apply. It’s all about personal connection followed up with a social connection. It’s about listening and sharing information and not pushing. It’s about meeting new people and establishing relationships. It’s about stepping out of your comfort zone and taking a chance.

I am looking forward to doing business with my new connection and continuing the relationship with my other new contacts.

Networking Events

Tonight I am attending a professional networking group meeting. It is for professional women in my county and is limited to 50 guests. Networking is great however not all people are great networkers. I train about it and coach about it but honestly, it makes me uncomfortable. It reminds me of going to a party and not knowing anyone but the host. Depending on your personality, it can be intimidating too. So what am I doing to prepare? I intend to:

1. Practice my elevator speech. My elevator speech for tonight will be short (15 seconds or so). I intend to listen and question more than speak.
2. Don't make it all about me. Did you ever go to a party and run into the person who only talks about themselves, their families, their successes, their whatever? I don't EVER want to be that type.
4. Exchange cards when asked. I certainly won't shove my card into someone's hand unless asked.
5. Take notes when I get home. I intend to remember names, companies and interesting facts about the people I talk with and follow up with them later. If I see something that I think that they will like, I will forward it to them with a note.

What do you do to prepare for a networking event?

Hometown Facebook Pages Go Viral

Have you noticed all of the “You know you’re from (insert name of town) when…” Facebook groups popping up? Every day I see that another one of my friends has joined one and has joyfully jumped into the local conversation. I’m not excluding myself because I’m right in there sharing memories about my favorite beaches or the Firemen’s Fairs we attended or the best pizza or subs joints on the Jersey shore. Why are these groups appearing so suddenly and why all of the happy talk? I’ve got a couple of theories.

The sky is falling. Last week the stock market plunged, the unemployment numbers barely budged, Standard and Poor’s downgraded the US credit rating to A++ (an historical slap in the face) and our US representatives were arguing and taunting each other like school kids. Who wouldn’t want to forget all the nastiness in the world and go back to a time when we were young, foolish and rode our bikes until it was "dark o'clock"? The teachers, friendships and the songs are the comfort foods that we long to devour when the world is going to hell in a hand basket outside our very windows.

Social media has made is so much easier to connect. I can remember my father calling for telephone information in Iowa, Colorado and California looking for the phone numbers of his former Army buddies. When he was able to get one of the guys “on the horn” they reminisced about the old days and the mischief they caused and even the dangers they faced. They hugged one another over the phones lines and promised to get together at one of the annual reunions. If my dad was around now, I’m sure that he’d be Googling every name in his address book or joining a Facebook group devoted to Army World War II or Korean War veterans.

Since this is a job search column, I don’t need to tell you that these groups are also building up your networking contacts. Relationships are being re-established and new ones are created. Our shared memories are a bridge. By the way, some groups are allowing the members to post their business names in a separate document. I applaud those groups because they are allowing the members to network professionally and hopefully help someone with any employment needs. NOTE: It’s rude to advertise your company name in a Facebook group without asking the administrator for permission first. It silences the group members and makes people very uncomfortable.

Whatever the reason for joining one of these hometown groups, enjoy them. If you find that they aren’t for you, you can always leave them. I know that for now, I am going to stick around mine and enjoy the conversation.

When the Writing is on the Wall (or Not)

"In case of an emergency, break glass"

Sometimes a job termination can come out of the blue. It smacks you right in the gut and brings out emotions that you never thought were even possible. If it is warranted fine, then it won’t be such a surprise. If not, then the rage, hurt, and anger can rise to the surface and sap your energy and self esteem. It can leave you feeling shattered, helpless and without a clue about where to turn next.

Some companies have a bit of compassion and will give you a bit of notice. Whether a reduction in the workforce is two months or two weeks down the road, this at least gives you a chance to process the news and begin the physical and emotional preparations to leave. Others (and some very respectful companies) are not so compassionate and will bowl you over in disbelief. This second option is cruel.

Even if you feel comfortable with your standing in your company, it pays to be prepared in case you are eventually caught in the cross hairs. What can you do now to prepare?

1. Copy all of your performance appraisals. If you don’t have them, ask your manager for a copy for your files.
2. Review and document all your past trainings and certifications.
3. Review your email for any thank you notes or recommendations from internal and external clients, peers, managers, etc. Print them.
4. Document any internal company awards. What were they for, why did you receive them?
5. Look at the goals you established for the past three to five years. What were the measurable accomplishments? Who (and where) were your internal and external clients? If you had to, could you explain the tasks involved in these goals? Print these too.
6. Look at your electronic or paper calendar and document important events. These may remind you of particular activities or project work.

If you work for a company that doesn’t use goals or performance appraisals (shame on them) it may be more difficult to go mining for information. What is important is that you document everything about your job. This includes:

• Your customers. Who are they? Where are they located? How many customers do you have?
• Your day to day activities
• Your major accomplishments over the past five or so years

When I worked as an HR Consultant and a Learning and Development Consultant, I presented goal setting and performance management training. One of my tips was to create a “Me File”. As the days, months and year passed, I suggested filling it with all important documentation. As an employee, the file documented the projects, tasks, etc that were accomplished in the year and were a good reference tool for preparing a performance appraisal.

If you are suddenly faced with a reduction in workforce and are terminated, grab your Me File when you leave. Its new purpose is to help you find new employment and will be the fodder for your resume and interviews.

Resume and Interviewing Don'ts

In my past life as an HR representative I was given the opportunity to review hundreds of resumes. I was also able to interview many candidates whose resumes showed that they had the right stuff. In my current position as job search trainer, resume writer and coach, I've again been given the wonderful opportunity to work with many people who have varying job search needs.

Today, I was thinking about all the resumes I've seen, the questions I've heard and the people I've interviewed. I've put together this list of Resume and Interviewing Don'ts with hopes that I can help you. Some are written tongue in cheek but these are some of the things I have seen and heard. If you have any to share, please add them.

1. Don't wear shorts and flip flops to your interview. While you're at it, don't chew gum either.
2. Don't tell me that you have no accomplishments in your 20 year career. You do - you just have to go somewhere quiet and think about them.
3. Don't have a cute email address. Get another one for your business purposes and use that one instead of butterflylady@whatever.com or barfly@whatever.com. Your name or first initial and last name is always a good choice.
4. Don't be lethargic during your interview. Save the nap for when you get home and after you write your thank you notes.
5. Don't get caught up in the minutia of picky wording in your resume. It will drive you crazy. Stop typing and walk away for a while. While you're at it, don't include things that aren't relevant to the position for which you are applying.
6. Don't make your resume writer beg you for detail - be prepared or at least have an idea of your skill set, strengths and accomplishments.
7. Don't let your pre-interview nerves eat at you. If you review the job listing, company profile and have practiced answering questions on how well your past behavior and accomplishments have worked; you're nervousness will turn into adrenaline and you'll feel more confident.
8. Don't post anything that you wouldn't want your mother to see on any social media outlets.
9. Don't shy away from social media. It is your job search friend (resource).
10. When the interviewer asks, “Any questions?” don’t say “No, I think you covered it.” Have at least two or three questions at the ready. Also, don't be afraid to ask questions throughout the interview.

Hide Your Facebook Pictures!

My son is in a band and the other night his band loaded a new song to their Facebook page. He asked me to go over and take a listen. While I was listening to the new song, I scrolled through the comments of the band’s friends and followers and took a look at the pictures of the band members. I clicked on my son’s name and it took me to his personal Facebook page pictures. Since I am not my son’s Facebook friend (nor would I want to be), I couldn’t see his regular Facebook page. I could however, see his pictures and those of many of his friends.

Many of us are warned in job search articles and trainings to change our Facebook Privacy Settings to make sure that only the basic facts appear. If not set correctly, a recruiter may click on your pictures (like I did) and see things that may give him or her a negative opinion about you. Since people make comments under those pictures, a recruiter (and your mother) can read those too. If a technically savvy 18 year old and many of his friends aren’t aware of this, you can bet that many other people are sharing their pictures and comments with the world as well.

Here is how to correct it:
1. Go to Account (upper right hand side of the screen by the login box).
2. Click Privacy Settings.
3. Review the page, “Choose Your Privacy Settings” and make sure that the term, “Photos and videos you are tagged in” is set to Friends only.
4. Click the phrase, “Edit privacy setting for existing photos albums and videos”. This takes you to all of your pictures. Under each set of pictures is a rectangular box with a diagram of a lock on it. Set the box to Friends Only.
5. Click the box that says “Preview my Profile”, review your changes and you are finished.

Whether you're job searching not; it's better to be safe and secure knowing that only your friends can see your pictures.

The Panel Interview

The other day I had a coaching session with someone who was preparing for a panel interview. She dreaded the meeting and the thought of walking into a room for an interview with three strangers who could determine her fate was intimidating! Yes, it can be intimidating but preparation is vital and if you put the whole thing into perspective and look at the interview as a discussion (rather than a firing squad), it’s not too bad. Here are a couple of tips that I shared with my client:

1. Be prepared to answer behavioral questions that will take the panel through the steps you followed to solve a problem or work through a challenging situation. We’ve talked about the STAR behavioral steps in previous articles. Answer each question thoroughly but don’t ramble. Look at the body language of the interview team to clarify their understanding. If they seem confused, ask if you can provide further clarification or details. Each of the panel members has a personal agenda or stake in the interview so figure out their needs and concerns and respond accordingly. Ask questions.

2. Prior to the interview, try to get each person’s name and title. (They may be on LinkedIn.) Address the interviewer by name as you are asked questions. (This might be challenging for people who have problems with names but it can provide extra brownie points.) It’s good to get an understanding of how the open position ties into the various departments represented in the panel. Be engaged, ask questions, take notes and listen.

3. Always look at the person who asked you a question in the eye, respond to him or her and then continue your response while making eye contact with the rest of the panel. Don’t feel intimidated (easy for me to say). Rather, pretend that this interview is a business dinner and that you are having a conversation among colleagues.

4. Be confident but not overly so. When you are passionate about your field or a topic it shows.

5. Follow up the interview with a personalized thank-you note to each panel member.

An hour and a half later and my client had a plan. She had three days to prepare and was going back to review her past accomplishments, strengths, weaknesses, and discussion points. She also had a set of questions to ask the panel. She was excited and while her nerves were still on high alert, she was preparing to do her very best. I can’t wait to hear how she does.

Lacking Skill Sets and the Unemployed

I just read this article from CNN Money. It's about the jobless stories of seven individuals who are concerned that their current skill sets are just not cutting it in today’s uncertain job market. There are a number of common positions in the article such as IT professional, journalist and mortgage broker. These people remind me of many of the people that we all know; solid workers who have been toiling along for the past 10, 15, 20 or 30 years and then the rug was pulled out from under them. I meet many of these unemployed in every one of my classes and most of them have one thing in common; they never took advantage of any skill development or training offerings that their companies offered.

I know, I know, not all companies offer training. These companies are in the minority. What hits the suddenly unemployed is that they are unceremoniously shown the door and when everything calms down and they take a long look at themselves, they wonder if their current skill set can take them somewhere else. Many times the answer is no. It's scary.

I found myself in the same position when I lost my job. I however, didn't blame my company for not preparing me with the current skills in my field. That was my fault. I was too busy working to go to any classes. (I was too busy training other people to worry about my own development). I was comfortable; I knew my field inside and out and frankly didn’t want to waste a day attending a class. This is a serious mindset of many people and we need to change it. We all need to develop and learn the new technologies and theories in our particular fields. The problem is, we don't have time to take off from work or if we do go, the company doesn't support the training or "allow" us to use the new skills. Then, many of us just stop attending training. It's unfortunate and it seems as if many of the people in the CNN article went through the same thing. So what can we do?"

1. If you are currently unemployed. Go to the library, look on line, read and study everything there is to learn in your field. If you can afford if, take a couple of courses. Perhaps you can speak to a financial advisor at a college or technical school to learn if there are any incentives or grants to allow you to train for your current or a new position. Another suggestion is to take a free career assessment and measure your skill level in your field of interest. Finally, look for various professional groups and see if you can attend a meeting at no cost.

2. If you are currently employed. Go to training. Take advantage of everything your organization offers you both internally and externally. If your company allows, join a professional group and attend the meetings, lunch and dinner meetings and networking events.

There are other reasons that the unemployed are concerned about their limited skill sets and the lack of training is just one reason that I see as a major cause. There are jobs available but many employers are consolidating positions, hiring interns or younger, less experienced people or even, dare I say, discriminating against the unemployed. Still, I'd love to hear your thoughts about the article and any suggestions you may have to help people sharpen their skill sets.

Five Keys to Success for Older Workers (Part 2)

Last week I wrote about a report from the MetLife Mature Market Institute® that said there are several assumptions that the older job seeker has about the job search. They call them the Significant Seven, or “Seven Mistakes That Keep Aging Boomers Unemployed”. The same report says that there are five “keys” to success for older workers. They are:

1. Acknowledge the new realities of the job market: Yes, there is age discrimination but deal with it. Realistically assess the local employment market and go from there. Identify the growing or stable industries (food, transportation, energy, healthcare, and accounting do well during difficult times). Look for organizations that are respectful (check retirementjobs.com and ARRP Best Employers for Workers Over 50). Research small and medium sized companies as these will value your experience and skill set.

2. Reframe your expectations to demonstrate your future value: Identify and articulate the specific value you can bring to the workplace while simultaneously recognizing that your underlying skill set must be constantly evolving. Most importantly, be aware of your skills, values and passions and be able to articulate how these can have an impact on the future of the company.

3. Nurture your network: Nurture your network to cut through the electronic application process and the age bias. Align your passions and skills to similar people, volunteer, or speak at various events in your field. Realize that networking isn’t always about finding a job; it is about developing relationships. Spend time with people in their twenties and thirties.

4. Update your computer/technical skills: Catch up on technology and update your relevant skills. Not doing so gives hiring managers another reason to screen you out and supports the fact that you will not fit into the culture.

5. Do the Math then manage your ambivalence: Consider your future financial needs and as they relate to your “need” vs. “want” to work. Some people in this age group have a waning urge or ambivalence to work but this must be balanced by understanding and seriously planning for the future. The article states that older job seekers may be more successful if they are absolutely clear about their financial needs.

You can read more of the study at Buddy, Can You Spare a Job?

Writing a Resume

I'm writing a few resumes today. They are all requests from people who attended my resume writing classes. Just as I do in the class, these folks complete a worksheet listing preferred skills and competencies, strengths and weaknesses. The form also asks for specific examples of measurable results within the skill and competency areas. This is where people get lost.

One thing that people almost always have trouble with is identifying their measurable results. They do have them because everyone has them. They just don't mention them unless I ask them this question, "Looking at this particular area, what impact did what you did have on the organization?" Then we move to the next area and I ask the same question. We do this until we get to the end of the worksheet and when we are done we have a list of measurable accomplishments.

Of all the resumes that I have reviewed, approximately 90% of them read like a job description and that's not a good thing. People as a whole don't like to brag but when you're competing with hundreds of people for one coveted position, you need to shake off the modesty. If you find yourself with a resume that looks like a job description, go through it line by line and ask yourself how this “task”, “project”, “activity”, etc. impacted the business. I am pretty certain that you are going to sharpen your resume writing skills.

A Look at the Unemployment Numbers

When my position was eliminated in June of 2008, I was concerned because the unemployment number was 5.6%. Over the years that number has steadily grown and today we saw the highest number in 2011 at 9.2%. While this number isn’t the highest we have reached, (10.2% in October 2009), the numbers are concerning.
Today I went to the National Conference of State Legislatures to review the numbers over the past three years. So much has happened over the past couple of years and I don’t think people consider the overall history of the numbers. Here’s what I came up with:

National Unemployment 2008 - 2011
Highest Unemployment Rate: 10.2% in October 2009.
Lowest Unemployment Rate: 4.8% in February, 2008.
Highest Unemployment Rate in 2011: 9.2% in June, 2011.

State Unemployment January – April, 2011
Puerto Rico: 16.9% in March.
Nevada: 14.2% in January.
California: 12.4 in January.
Florida: 11.9% in January
Rhode Island: 11.3% in January
Michigan: 10.7% in January
South Carolina: 10.5% in January
Kentucky: 10.4% in January, February
Mississippi: 10.4% in January
Oregon: 10.4% in January

It doesn’t seem to be improving, what do you think the solution is?

Assumptions Made by the The Older Job Seeker

I recently read a report by the MetLife Mature Market Institute® that said there are several assumptions that the older job seeker has about the job search. They call them the Significant Seven, or “Seven Mistakes That Keep Aging Boomers Unemployed”.

1. I will just do what I was doing. Many Boomers assume that they can continue doing what they did before leaving their last position. Skills and technology have changed since then. Older job seekers need to visualize themselves doing something different or using their skills in a new way.
2. My experience speaks for itself. Lots of employers would be lucky to have me. If you can’t link your skills to the employers needs then you are discounted before the interview. Older workers need to be able to explain to the hiring company how their experience can help solve problems in the future and help make that company a success.
3. I don’t have time for the touch-feely stuff about what work means to me. Older workers need to think about the value that they can bring to the workplace and reflect upon their strengths, values and passions.
4. I know! I’ll become a consultant. Many don’t take into consideration the actual skills needed to be a consultant as well as the physical demands and psychological fit.
5. Of course I’m good with computers. Re-evaluate your technical skills to see if they are relevant today. If not, don’t include them on your resume and get some training in the current technologies. See what employers are looking for today.
6. I’ll use a recruiter or some career coaching to get another job. A fresh perspective is good but unfortunately, many times the phone will stop ringing after a few weeks.
7. I’ve always been successful, so why should things be different now? Thinking that the past is the best predictor of the future isn’t going to work today. Technology, wages, and skill sets have all changed.

Next time, we’ll look at the “Five Keys to Success for Older Job Seekers” from the same report.

Job Search Apps

My husband loves gadgets and the Android phone has enough apps in it to keep him happy. This morning he was showing me an application where he could scan the bar code from a Skippy Peanut Butter jar and find the various stores that stock it as well as the prices from these stores. I asked him if he would look up the apps for the term “Job Search” and sure enough, he got a screen full of job search engines and career assessment sites. From our quick scan, it looked like many of them were free, too.

Since I don’t have an Android I Googled the words “Android, apps, job search” on my computer and received pages of articles and suggested job search engines. There are customer reviews too. It seems as if Indeed.com is a good application for the Android although it doesn’t have the advanced features that the web option does.

There are apps for the iphone and Blackberry. Here are a few selections - some are free and some come with a fee.
1. iPhone: A listing of job seach apps are in the article from About.com.
2. Android: This includes the popular Linkup app.
3. Blackberry: This site lists some of the popular job search apps.

By the way, Yahoo just jumped into the water with Yahoo Apps. There us a link for it on your Yahoo navigation bar.

If you use mobile apps for job search, how is it working for for? Have you found a job?

Another Look at the Overqualified Question

Since it is illegal to infer that someone is too old for a position, many hiring managers wonder out loud if a candidate may be overqualified for a particular position. In other words, “Why would you want this job when you are clearly three levels above it?” Some responses that I suggest are:

1. Ask for clarification. What do you mean? How do you define overqualified? Once you get a response, you may be better able to respond.

2. Expect it and be prepared. What is it about this job that you like or can compensate for a lower salary or lessened responsibilities? Is it closer to your home? Can you telecommute? Do you admire their corporate responsibility? Can you work an eight hour day rather than a ten hour day? How can you contribute your knowledge and background to this company in a lesser role? Can you be a mentor? Do you really mind having a lower role in the organization/how does this align with your work values?

3. Match your skills and accomplishments to the position. Focus on how your past accomplishments can align with the department/organizational goals.

Do you have any responses that have worked for you?

A Letter to the President of the US

Dear Mr. President,

I wasn’t a business major in college nor did I run my early career as a business. I do however have common sense and have seen first-hand the destruction of our society by the unreasonable demands and greed of big business and a government with its head in the sand.

There are over 14 million people without real jobs. Let me say that again, fourteen million people. To put it into perspective, that is more than the number of people living in the states of New Mexico, Nevada, Utah, Kansas and Arkansas combined!

I reread a speech from the Job Summit of 2009 and could see right through the smoke and mirrors. Obviously not much has happened on the job front since that speech. Then, last week at the Economic Summit, you joked of “bumps in the road” and the “headwinds” getting in the way of economic recovery. What is that supposed to mean? And why joke about it? How can almost three years go by without a hint of recovery? How can the corporations continue to make money hand over fist and many not pay taxes? How can we continually outsource our manufacturing and service groups to faraway places that barely know how to speak English? How are consumers supposed to go out and purchase goods and services when they don’t have jobs and money to spend? How does a dual income family move to one income and then no income and survive? How can unemployed couples even think about putting their kids through college? How come our leaders aren’t serious about this?

I don’t want to be political but I read on ABC News that, former Massachusetts Gov. Mitt Romney has created a web ad where he is attempting to show that the 14 million unemployed “are not just economic statistics, but are real Americans looking to support themselves and their families.” Someone has to do it – but better yet, someone has to listen.

I'm Moving On

Yesterday I had lunch with two wonderful women friends.  We used to work together but our jobs were eliminated due to our department's reorganization several years ago. Since then we share our lives through LinkedIn, Facebook and lunch time meetings. We met for Thai food, something that I had never tried before because of my reputation for being "bland Nan". More on that in a minute.

We visited for a while and swapped stories of our kids and pets and jobs and the recent heat. We mentioned the friendships that we have maintained with our former co-workers and lamented the ones that "got away". We finally got around to talking about our past company and the feelings we had upon being let go. All of us had a similar conclusion.  We found that like so many other things in life, we moved on and life continued in the manner that was decided so long ago.  All three of us discovered that we were meant for something else; a different direction that may have been difficult to navigate but is just as exciting.  This morning snippets of our conversation were still in my mind; I guess that's why I can't get this Rascal Flatts song, I'm Moving On, out of my head.

This brings me back to the Thai food. It was delicious.  It was the fear of change and moving out of my comfort zone that had me turn up my nose for all these years. 

Life will move on after a job loss and change is so difficult.  You were meant for something else.  What is it?

Work Readiness Skills

Now that school is winding down, or finished, the youth of our country are out in droves looking for either a summer job or a permanent spot.  They are competing with the experienced workers and as we all know, the job pickings are slim.  There are certain skills that employers have come to expect of its entry level employees; work readiness skills.  Do you have them?

The Work Readiness Council has written a report that explains the skills needed for entry level workers in service or service related industries. The report shows that businesses from across industry sectors identified eight behaviors needed for entry-level workers to succeed in today's workplace and global economy:
1. Listen actively
2. Solve problems and make decisions
3. Cooperate with others
4. Resolve conflicts and negotiate
5. Observe critically
6. Take responsibility for learning
7. Read with understanding
8. Use math to solve problems

An interviewer may ask you questions on how you have used these skills in the past (either at school, in another position or as a volunteer).  Be ready with specific examples and the results of your actions.

Please visit the Work Readiness site for additional information.

The Job Search and the Five Rules My Father Passed Along

Yesterday I wrote about the five things my father taught me about life. As I look at them today, and review the various comments and news about the dismal job market, I realize that they are words to live by while job hunting.

There is no doubt in my mind that the employment market is lifeless.  The jobs are lacking and the unemployed are discouraged.  The anger, frustration and cynicism can be seen on any LinkedIn groups, the newspapers, and in the comments section of each article on job search tips.  A growing number of unemployed renegades are out with a vengeance and are lashing out at anyone who may offer a suggestion or make a comment.  Overall it’s discouraging, frustrating and a day-in day-out blow to even the strongest of constitutions.

Getting back to my Dad’s advice, here is how I see his words as they apply to the unemployment mess.

1.    There is no such word as “can’t”: In other words, don’t say there is only one way to do something.  Hard as it is (and I seriously know it is hard), you may have to step out of your comfort zone and job search differently.  Some suggestions may be to network more or with different people, change your resume to reflect each and every job posting, telephone people rather than emailing them... your gut probably can give you some more suggestions.

2.    The harder the hammering, the stronger the steel: Get punched and fall down. Get back up. The job search can feel like this on a daily basis. Sometimes it’s hard to find the good in ourselves after being knocked down so many times. You are who you are first and what your job is second.

3.    The world is your oyster: It’s a big world with many possibilities. Learn new skills, take some free classes, get out and meet new people and share your passions. Share yourself with others by volunteering.

4.    Treat everyone with respect: Whether it is on line or in person, respect is the Golden Rule.  People that you treat kindly may reimburse you some day by remembering you and your job needs.  Plus, aren’t we trying to teach our kids that bullying is wrong? Why do it as an adult?

5.    Do what you love and love what you do: There are a couple of meanings here.  If you love to garden, go outside and blow some steam off. If you love to sing, dance, exercise, write, paint, volunteer… do it. Keep busy and do something else besides job search. There are 24 hours in a day and while many of them should be used for the job search, use some of the others for you and your family. The other meaning here is to figure out what type of career you are passionate about by thinking of your skills, values and personality. Take an assessment and brainstorm people/ways to possible pursue that avenue.

Anything else? Let me know and I'll add it.